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| Question: | What is your return policy? | Category: Miscellaneous |
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| Answer: | The return policy for retail accounts varies according to the type of account. Stores should contact their sales rep for details and return authorization. For most items purchased directly from Mel Bay by individuals, we offer a 30-day satisfaction guarantee. Recorded products (CDs, CD-ROM software, DVDs and videos) are not returnable once unwrapped unless defective. Books with CDs and/or DVDs attached to a cover are also not returnable once the envelope of the CD and/or DVD has been opened. Instruments are not returnable. Defective items will be exchanged for the same item only. To ensure prompt replacement of or credit for damaged or defective items, please check your product upon arrival and report any problems to our customer service department immediately. You must call 1-800-863-5229 and obtain return authorization from a customer service representative before sending a return. Unauthorized returns will not be credited. Returns must be made within 30 days of the invoice date. Returned items must be in their original condition, free of creases, scratches, writing, stickers, or punctures. Corners should not be worn or bent. For your protection, we recommend shipping returns via UPS or insured parcel post. We cannot refund shipping charges unless the return is due to our error. Items should be returned in their original packaging or another corrugated cardboard box. Paper envelopes (including bubble packed) are not acceptable. Books must be carefully packed to prevent damage due to shifting in transit. Items damaged in the return shipment will only be credited 50% of invoiced value. Include a copy of your invoice in the package. | |
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