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Return Policy

The return policy for retail accounts varies according to the type of account. Stores should contact their sales rep for details and return authorization.

For most items purchased directly from Mel Bay by individuals, we offer a 30-day satisfaction guarantee. Recorded products (CDs, CD-ROM software, DVDs and videos) are not returnable once unwrapped unless defective. Books with CDs/DVDs attached to a cover are also not returnable once the envelope of the CD/DVD has been opened. Instruments are not returnable. Defective items will be exchanged for the same item only.

To ensure prompt replacement of or credit for damaged or defective items, please check your product upon arrival and report any problems to our customer service department immediately. You must call 1-800-863-5229 and obtain return authorization from a customer service representative before sending a return. Unauthorized returns will not be credited. Returns must be made within 30 days of the invoice date.

Returned items must be in their original condition, free of creases, scratches, writing, stickers, or punctures. Corners should not be worn or bent. For your protection, we recommend shipping returns via UPS or insured parcel post. We cannot refund shipping charges unless the return is due to our error. Items should be returned in their original packaging or another corrugated cardboard box. Paper envelopes (including bubble packed) are not acceptable. Books must be carefully packed to prevent damage due to shifting in transit. Items damaged in the return shipment will only be credited 50% of invoiced value. Include a copy of your invoice in the package.




   
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Mel Bay products are available through your local music store or through online dealers. Stock varies by site and location. The Mel Bay® name and logo, You Can Teach Yourself®, Gig Savers®, Guitar Sessions®, and Creative Keyboard® are registered trademarks of Mel Bay Publications, Inc. QuickTime and the QuickTime Logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. The Get QuickTime Badge is a trademark of Apple Computer Inc., used with permission.

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