Retail Accounts: The return policy for retail accounts varies according to the type of account. Stores should contact their sales rep for details and return authorization.
Web, Phone, Mail or Email Orders: For most items purchased directly from Mel Bay by individuals, we offer a 30-day satisfaction guarantee. Recorded products (CDs, DVDs) are not returnable once unwrapped. If defective, contact the customer service department at the number listed below for replacement. Books with CDs/DVDs attached to a cover are also not returnable once the envelope of the CD/DVD has been opened. Instruments are not returnable. Defective items will be exchanged for the same item only. eBooks and digital video downloads are not returnable.
To ensure prompt replacement of or credit for damaged or defective items, please check your product upon arrival and report any problems to our customer service department immediately. You must call 1-800-863-5229 and obtain return authorization from a customer service representative before sending a return. Unauthorized returns will not be credited. Returns must be made within 30 days of the invoice date.
A return merchandise authorization number (RMA number) is required for all returns. Returned items must be in their original condition (free of any wear and tear, including creases, scratches, writing, stickers, and/or punctures). Corners should not be worn or bent. For your protection, we recommend shipping returns via UPS or insured parcel post. We cannot refund shipping charges unless the return is due to our error. Items should be returned in their original packaging or another corrugated cardboard box. Paper envelopes (including bubble packed) are not acceptable. Products must be carefully packed to prevent damage due to shifting in transit. Items damaged in the return shipment due to poor packaging will be disposed of and no credit will be issued. Include a copy of your invoice in the package.
Digital Content: eBooks and digital video downloads are not returnable. If you have technical issues regarding eBooks, please contact our customer service department at 1-800-863-5229 during our regular business hours of 8:00 AM to 4:30 PM Central Time Monday through Friday, excluding holidays.